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LibQUAL＋ 图书馆服务质量评价研究综述 总被引：1，自引：0，他引：1
文章介绍了LibQUAL＋ 图书馆服务质量评价研究现状,然后翻译分析了LibQUAL＋ 2010年最新版本,以了解图书馆服务质量评价的发展情况,最后指出LibQUAL＋ 图书馆服务质量评价研究意义。参考文献14。 相似文献
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ABSTRACT In order to assess the Library's collection, the Collection Development Assessment Team at Cleveland State University used focus groups to complement the information gathered in LibQUAL+?. Groups of undergraduates, graduates, and faculty participated in four separate focus groups. All groups reported they were essentially satisfied with the collection but also wanted better local collections and used OhioLINK to supplement their research; fewer users also utilized the rich resources of the public library systems. In keeping with previous surveys, all groups wanted more full-text available electronically, faster access to materials, and a more navigable website. It appeared that the more sophisticated the user, the more satisfied they were with the collection. The Special Collections focus group would like to have more materials digitized, improved accessibility to the collection and website, and increased interaction with the community to heighten awareness of the collection and in order to gather more primary materials for the collection. 相似文献
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Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries
Muhammad Jaber Hossain 《International Information and Library Review》2013,45(3):176-189
ABSTRACTOffering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields. 相似文献
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《College & Undergraduate Libraries》2013,20(1-2):119-138
Abstract Marketing ideas and techniques can be found from observing and surveying patrons in your library. The marketing techniques discussed in this article were utilized over a seven-year period at the F. Franklin Moon Library, a small specialized academic library. These affordable, effective, and realistic marketing techniques include a variety of adaptable ideas including surveys, pencils, screen savers, signage, college newspaper columns, and e-mail. 相似文献
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Rubén Heradio Francisco Javier Cabrerizo David Fernández-Amorós Manuel Herrera Enrique Herrera-Viedma 《International Journal of Information Management》2013
Libraries incessantly undergo change determined by evolving user needs. These are often induced by the emergence of previously unavailable tools. Web 2.0 represents an example of such a need-shifting technology, which has led to an embrace of new user interactivity services for many library websites, thus coined Library 2.0. This paradigm shift calls for new evaluation models to include the implementation of Web 2.0 technologies. The aim of this paper is to present such a model, and to evaluate the quality of Library 2.0 functionalities, measuring the quality of the 2.0 services offered through the websites based on user perception. We adopt fuzzy linguistic modeling to represent user perception, and apply aggregation operations to linguistic labels in order to evaluate the quality of the new services. Furthermore, our model subsumes the LibQUAL+ methodology, allowing for the identification of specific 2.0 functionalities in need of improvement and of those outstandingly satisfied by the system. 相似文献
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基于1996、2009和2018年LandsatTM/OLI遥感影像,采用RSEI指数对绵阳市区的生态环境及变化状况进行分析。结果显示,1996-2009年绵阳市区生态质量呈下降趋势,RSEI均值从0.769下降至0.709|2009-2018年生态质量有所改善,RSEI均值从0.709上升至0.733|各年份的评价指标标准差与PC1荷载值的绝对值呈正相关。定量分析绵阳市1996-2018年快速发展对城市生态环境的影响,得出结论：1996-2018年间,涪城区和游仙区环境质量改善明显,环境质量下降的区域多分布于涪江沿岸|与指标相关的地物种类越多、面积占比越大,对环境影响越强|随着绵阳市区的发展,对环境影响最大的指标由1996年的绿度变为2018年的干度。提升城市环境,需合理配置城市建设用地,多种类多面积进行城市绿色生态建设。 相似文献
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网络电话通信系统利用现有的计算机网络组成电话通信网络,节省了电话费和建设程控交换网络所需的设备及工程等费用.提高计算机网络资源的利用率.本文通过Protel 99 SE软件,给出了网络电话通信系统的硬件设计,并设计了相应的印制电路板电路. 相似文献
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本文主要介绍了美国研究图书馆协会(ARL)提供的图书馆评价工具StatsQUAL系列中的LibQUAL+、MINES for library方法与应用进展,针对海南省高校图书馆综合评估和电子资源评估现状,探讨了StatsQUAL评价工具对海南省高校图书馆评估的意义和借鉴价值,并提出个人建议。 相似文献